LATE NOTICE, NO SHOWS AND CANCELLATION POLICY:
We understand there is the occasional difficulty attending appointments, however, our team members’ time is dedicated to your appointment, and therefore, any confirmed bookings that are rescheduled or cancelled with less than 48 hours’ notice will incur a $50 cancellation fee.
Please note all phone calls, SMS and emails are attended during business hours, so contact must be made during these times. If cancellations are made after hours by these methods, the notice period will start at 10 am the following morning. We are unable to book or reschedule appointments via social media.
LATE ARRIVAL: If you arrive late to your appointment, our schedule may not allow for your booked treatment. While we do our best to accommodate last-minute changes, if we are fully booked with patients, we may be unable to go ahead with a booking and late cancellation terms will be applied to the missed booking.
$300 SKIN TREATMENT All of our clients receive a $300 contribution to their skin treatment when booking an initial consultation with industry leader and Key Opinion Leader, Dr Cosima. Redeem your gift for $300 of Skin Treatment after your first consultation. The $300 gift may be used on any treatment, excluding treatments requiring prescription items. The $300 must be used in a single visit and may not be used for initial consultation, products or retail items. Nor can it be exchanged, returned, replace or purchased for cash. This gift expires 24 December 2026. It cannot be returned to the issuer and cannot be combined with other cards. The company has the right to refuse to provide services.
Terms of service
Dr Cosima Medispa
a. Dr Cosima Medispa may use the mobile number and email address to send you information and updates pertaining to your order. We may also use it to respond to your inquiries, questions, and/or other requests or confirm appointments. If you opt-in to our email or SMS list, you will receive messages that may include company news, updates, related product or service information. If at any time you would like to unsubscribe from receiving future SMS or email messages, we include instructions at the bottom of each message, or you may contact us via our Site.
b. You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
c. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to hello@drcosima.com.au.
d. Carriers are not liable for delayed or undelivered messages.
e. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
f. For privacy-related inquiries, please refer to our privacy policy: https://drcosima.com.au/privacy-policy/